Privacy Policy – NeoTera Labs
1) Overview
NeoTera Labs develops Plinth AEC Solutions, a unified Autodesk Revit automation platform. To provide licensing, activation, fraud prevention, and support, our software requires periodic require periodic internet connectivity to communicate with our secure servers. We collect only the data needed to operate subscriptions and protect intellectual property.
2) Who is the controller
NeoTera Labs is the data controller for personal data processed in connection with Plinth AEC Solutions licensing, subscriptions, and support.
3) Subscriptions & plans
We offer the following subscription tiers (prices in USD):
- Plinth Starter — full finish modeling plus architectural coordination at $14.99 / month or $149.99 / year.
- Plinth Pro — full platform at $39.99 / month or $419.99 / year. One license key.
- Enterprise — Coming soon. This advanced tier is not yet available for purchase.
Free trials may be offered for eligible products. Trial eligibility, duration, and abuse-prevention rules are enforced server-side.
4) What data we process
A. Data you provide
- Email address (entered during license activation or trial start)
- License key (for paid activation)
- Support messages you send us (if any)
B. Technical data
- Machine identifier (hardware fingerprint used for license binding)
- Activation and validation metadata (success/failure, timestamps)
- Server communication logs (IP addresses and timestamps during license checks)
- Product code and subscription scope (which add-in or bundle is activated)
C. Local app data (stored on your computer)
- Encrypted local license file
- Trial anchor data (for trial abuse prevention)
- Local add-in settings files
The add-ins do not access, read, or transmit your Revit model data (RVT files) or unrelated personal files, except for the technical metadata required for licensing as described above.
5) Why we process this data
- Contract performance — to activate, validate, and deliver subscribed products
- Legitimate interests — fraud prevention, machine binding, security, diagnostics
- Legal obligations — where required by law
6) Payments and licensing providers
- Lemon Squeezy (payment processing, orders, subscription infrastructure)
- Cloudflare Worker/KV (secure license proxy, server-side validation and machine-binding storage)
Payment card details are processed by Lemon Squeezy under their privacy policy. NeoTera Labs does not store full card details in the add-ins.
7) Data sharing
We do not sell personal data. We share data only with service providers required to operate the products, under contractual and technical safeguards.
8) International data transfers
Because our providers operate globally, data may be processed outside your country. We rely on provider safeguards and standard contractual mechanisms where required.
9) Data retention
We retain personal data only as long as necessary for licensing, subscription history, fraud prevention, legal compliance, and dispute handling. When no longer needed, data is deleted or anonymized where feasible.
10) Security
- No payment-provider API secrets embedded in client add-ins
- Server-side proxy validation
- Encrypted local license storage
11) Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to certain processing. Contact us to exercise these rights.
12) Children
Our products are intended for professional business use and are not directed at children.
13) Changes to this policy
We may update this policy from time to time. Material changes will be reflected by updating the date above.
14) Contact
Questions about this policy: info@neoteralabs.com
See also our Terms of Service.